Shandy Aditya
@shandyaditya91
My name is Sendhy Aditya Dharmawan, and I am currently residing in Central Jakarta, Indonesia.
What I'm looking for
My name is Sendhy Aditya Dharmawan, and I am currently residing in Central Jakarta, Indonesia. I am currently employed in the Business Process Outsourcing (BPO) industry, where I serve in dual roles: as a Customer Support representative for the FCTG account and as a Real-Time Floor Monitoring Officer for the Traveloka account. My primary responsibilities involve supporting agents in client interactions, managing real-time operational monitoring, and providing hourly administrative reports to supervisors.
In addition to my BPO experience, I have nearly five years of expertise in the culinary industry. As a Cook in my most recent role, I assisted the Head Chef in inventory management, ensuring the quality of food production, experimenting with new recipes, preparing ingredients, coordinating orders, and overseeing food processing. I am also open to considering positions outside of my current professional fields.
I am confident that my dedication, work ethic, and ability to collaborate effectively with team members will allow me to contribute positively to your organization. I thrive in dynamic, fast-paced environments and value efficiency, clear communication, and teamwork in all aspects of my work. I am eager to further discuss how my skills and experience align with the needs of your company.
Experience
Work history, roles, and key accomplishments
Customer Support
Abdi Teknologi Informasi
Nov 2021 - May 2025 (3 years 6 months)
Assist travel consultant to gain knowledge regarding web booking portal
Assist travel consultant troubleshooting technical issues in the booking portal
Assist travel consultant troubleshooting issues on the booked travel itinerary
Liaise travel consultant with suppliers (mostly tours and hotels) for any request in concern
Work with related team for escalations
Education
Degrees, certifications, and relevant coursework
Brawijaya University
Bachelor Of Arts, English Literature
2011 - 2016
Grade: 3.01
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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