muh riefaldhy
@muhriefaldhy
Customer Support & Operations professional with experience in customer service, administration, reporting, inventory management, and team coordination
IndonesiaWhat I'm looking for
I’m a customer support and operations professional with hands-on experience in customer service, administration, reporting, inventory management, and team coordination across retail and entertainment environments.
In my current role at PT Bintang Wahana Indonesia, I manage 50–100 customer interactions daily while maintaining service level agreements below 3 minutes and achieving 99.8% documentation accuracy. I also process 60–70 transactions per day and handle cash up to IDR 3–5 million per shift, while preparing operational, sales, inventory, and customer reports.
I’ve supported events as PIC and often stepped in as acting team lead for up to 4 staff members, while training new employees on SOPs and operational procedures. I’m open to worldwide remote opportunities and comfortable working across international time zones, bringing clear communication and cross-functional collaboration to every shift.
Experience
Work history, roles, and key accomplishments
Customer Service & Data Administration
Nov 2024 - Jul 2026 (1 year 8 months)
Managed 50-100 customer interactions daily while maintaining SLA below 3 minutes
Processed 60-70 transactions per day and handled cash up to IDR 3-5 million per shift.
Prepared operational, sales, inventory, and customer reports with 99.8% documentation accuracy.
Assisted invoice processing and coordinated with finance and cross-functional teams
Served as PIC for events and competitions, ensur
Assisted 30-50 visitors per shift in a snow-themed entertainment environment
Conducted safety briefings and operated attractions in compliance with operational procedures.
Managed crowd control during peak hours and special events
Handled customer complaints, lost-property cases, and minor guest incidents professionally.
Supported event operations and maintained customer satisfaction
Communic
Delivered customer service and cashier support in a high-traffic retail environment
Performed stock opname and inventory recording using company systems
Maintained merchandise displays and ensured transaction accuracy.
Supported daily store operations to maintain service quality.
Education
Degrees, certifications, and relevant coursework
SMK Negeri 7 Makassar
Vocational High School Diploma, Social Work
2015 - 2018
Grade: 38
Activities and societies: Studied basic psychology, sociology, and communication, along with social work techniques and case analysis. Developed strong empathy, communication, and problem-solving skills.
Completed a Vocational High School Diploma in Social Work from SMK Negeri 7 Makassar.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Portfolio
revxporto.lovable.appSalary expectations
Social media
Skills
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