Wildan Faizzani

I am a dedicated Customer Care Executive with over four years of experience in enhancing customer satisfaction and streamlining operations. At Siemens Healthineers Indonesia, I successfully managed over 50 customer requests daily, achieving a remarkable 98% customer satisfaction rate. My role involved not only addressing customer inquiries but also implementing innovative solutions to improve service efficiency.

One of my key achievements was the development of an automated letter and chat system using Microsoft Word and Excel, which reduced manual workload by 30%. I also played a pivotal role in managing order processing and data recording through SAP CRM, ensuring that service tickets were followed up promptly and customer feedback was utilized to enhance our services.

With a strong foundation in computer engineering and a keen interest in information systems, I am always looking for ways to leverage technology to improve customer interactions and operational workflows. My training in compliance and understanding of AI applications further equip me to navigate the evolving landscape of customer service.