Chandra Praba Bagaskara

I’m a reliable customer support and operations professional with 4+ years of experience handling escalations, partner coordination, content moderation, and administrative support in fast-paced environments. I’m strong in email and ticket-based support, inbound and outbound call handling, and maintaining service quality under SLA targets.

At Traveloka as a Hotel Specialist, I escalated requests and obstacles from customers and B2B partners to ensure timely resolutions. I also managed and nurtured hotel and B2B partner relationships, coordinated cross-functional teams to resolve operational and service issues, and conducted regular partner performance reviews for service quality and compliance.

Earlier at Transcosmos Indonesia, I worked as a Content Moderator by reviewing and filtering product listings to ensure compliance with company policies, monitoring queues, and flagging violations for corrective action. As a Tier 2 Customer Service Staff, I handled escalated customer complaints and complex inquiries via email and ticketing while delivering solutions aligned with SLAs—supporting Tier 1 staff with knowledge base improvements and guidance.

I’ve also brought operational and analytical skills from Tokopedia, where I coordinated with airlines for cancellations and refund requests, managed bulk flight data updates for accuracy, and analyzed customer feedback to recommend service improvements. I’m adaptable to remote work settings, and I bring strong organizational and problem-solving skills to improve customer satisfaction and team performance.