Open to opportunities

Shamonia Francis

@shamoniafrancis

Message

Customer-service focused healthcare professional with data quality and pharmacology background.

Jamaica

Message

What I'm looking for

I seek a role in healthcare or customer service that leverages my pharmacology background, data quality skills, and strong communication, with opportunities for growth and community impact.

I am a customer-service focused healthcare professional with a Bachelor of Basic Medical Sciences in Pharmacology from the University of the West Indies, Mona. I bring hands-on experience across customer service, data quality analysis, and medical representation.

Currently I work as a Customer Service/Delinquency Unit Agent at the University of the West Indies (2023–present), and previously served as a Data Quality Analyst at the Caribbean Institute for Health Research (2021–2022).

Earlier roles include Medical Representative at Indies Pharma Jamaica (2018–2020) and Sales Representative at Griffith’s Compu Max (July 2012). I combine strong communication, public speaking, and teamwork with computer literacy in MS Word, Excel, PowerPoint and data entry.

I volunteer tutoring and assisting students at a local school, demonstrating a commitment to community service and mentorship. I seek roles where I can apply my healthcare knowledge, analytical skills, and customer-service strengths to support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

University of the West Indies

Jan 2023 - Present (2 years 8 months)

Handle customer service and delinquency cases for university stakeholders, resolving inquiries and reducing account issues through timely follow-up and record maintenance.

Customer Service Delinquency Communication Data Entry MS Office Problem Solving

Data Quality Analyst

Caribbean Institute for Health Research

Jan 2021 - Dec 2022 (1 year 11 months)

Maintained and validated health research datasets to ensure data integrity and supported study teams by identifying and correcting data quality issues.

Data Quality Data Entry MS Excel Validation Documentation Attention To Detail Communication

Medical Representative

Indies Pharma Jamaica

Jan 2018 - Dec 2020 (2 years 11 months)

Promoted pharmaceutical products to healthcare professionals, grew regional sales coverage, and maintained client relationships to achieve territory targets.

Sales Pharmaceutical Sales Client Relations Public Speaking Territory Management MS Office