shambhu Work

I am a dedicated operations and customer support professional with over four years of experience delivering high service standards across manufacturing and service environments. I consistently handle customer queries via calls, email, and chat, coordinate cross-functional efforts, and ensure timely, quality resolutions that enhance customer satisfaction.

My background includes roles at Tech Mahindra, Sandvik Asia, and Finolex Cables where I managed daily operations, quality checks, documentation, and production coordination. I bring strong communication, team coordination, and decision-making skills, combined with a diploma in mechanical engineering and a certification in digital marketing.

I am committed to continuous improvement, reliable execution, and contributing to teams that value customer-centric processes and operational excellence.