Sophie Ramzan

Managed all aspects of a personalized gift business, including creation, advertising, content, and financial records. Handled self-assessment tax returns, orders, and stock management.

Managed financial transactions, including invoices, quotes, payments, and record-keeping. Ensured accurate data entry and maintained financial records.

Reviewed identity documents, performed data entry, and verified information accuracy. Followed structured identity verification processes and created fraud reports.

Provided temporary administrative and reception cover for various schools, managing correspondence, data entry, and medication administration. Handled first aid, phone calls, emails, and used SIMS for school operations.

Managed inbound and outbound calls, emails, and general reception duties. Handled invoices, bookings, SEN documents, and maintained accurate data entry using SIMS.

Delivered exceptional customer service while adhering to company values and policies. Ensured a clean and safe environment for customers.

Ensured smooth shop floor operations, including serving customers, processing payments, and preparing food products. Managed shop maintenance, cleaning, and shelf stocking.

Studied Leadership and Management, gaining foundational knowledge in organizational leadership, strategic planning, and team management. Developed skills essential for effective administration and business operations.

Completed Level 3 Hairdressing, acquiring advanced skills in hair styling, cutting, and coloring techniques. Gained practical experience and theoretical knowledge in the hairdressing industry.

Undertook Level 2 Hairdressing, focusing on fundamental hairdressing skills and client services. Developed proficiency in basic hair care and styling practices.

Achieved a Level 3 Extended Diploma in Health and Social Care, covering various aspects of health and social welfare. Gained comprehensive understanding of care principles and practices.

Completed GCSE in English Literature, developing analytical and interpretive skills through the study of various literary texts. Enhanced understanding of literary techniques and critical analysis.

Completed GCSE in English Language, focusing on developing strong communication and writing skills. Gained proficiency in various forms of written and spoken English.

Completed GCSE in Science, covering fundamental scientific principles across biology, chemistry, and physics. Developed a foundational understanding of scientific concepts and methodologies.

Completed GCSE in Maths, focusing on core mathematical concepts and problem-solving skills. Developed proficiency in algebra, geometry, and data handling.

Completed GCSE in Health and Social Care, gaining knowledge in health promotion, social care provision, and human development. Developed an understanding of the health and social care sectors.

Completed BTEC in Performing Arts, exploring various aspects of performance, including acting, dance, and music. Developed creative and collaborative skills through practical projects.

Completed GCSE in Nutrition, studying the principles of healthy eating, food science, and dietary requirements. Gained knowledge in the impact of nutrition on health and well-being.

Completed NVQ in Spanish, developing practical language skills for communication in Spanish. Gained proficiency in speaking, listening, reading, and writing.