Ebube nwafor
@ebubenwafor
Detail-oriented office administrator with strong customer service skills.
What I'm looking for
I am an experienced office administrator with a proven track record in managing administrative tasks and providing exceptional customer service. My background includes roles in various sectors, where I have honed my skills in organization, communication, and problem-solving. I pride myself on my ability to maintain data accuracy and confidentiality, ensuring compliance with regulations such as GDPR.
In my recent position as an Office Administrator at Innovative Start, I successfully coordinated staff rotas and care schedules, balancing client needs with staff availability. My role as the first point of contact for client inquiries allowed me to develop strong relationships and provide empathetic support. I have also demonstrated my ability to manage financial operations by processing timesheets and payroll data efficiently.
Throughout my career, I have consistently delivered high standards of service, whether in hospitality or retail environments. My experience at The Grove Hotel and JD Sports has equipped me with the skills to handle customer concerns promptly and maintain a positive shopping experience. I am eager to bring my expertise to a new role where I can contribute to team success and enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Office Administrator
Innovative Start
Sep 2024 - Feb 2025 (5 months)
Managed office administration tasks including filing, scheduling, and client record updates, ensuring data accuracy and GDPR compliance. Coordinated staff rotas and care schedules, balancing client needs with staff availability for seamless service delivery. Supported compliance by maintaining staff records, DBS checks, and training documentation, while also processing timesheets, invoices, and pa
Customer Service Coordinator
Consortio Security
Oct 2023 - Apr 2024 (6 months)
Managed access control systems, visitor logs, and shift reports, demonstrating strong organizational skills and ensuring accurate documentation. Coordinated day-to-day site operations, facilitating smooth access for all personnel. Supported administrative tasks including visitor logging, scheduling, and incident reporting, while delivering clear and professional communication.
Hospitality Services Administrator
The Grove Hotel
Jul 2020 - Oct 2022 (2 years 3 months)
Provided frontline support for guests and internal departments, coordinating bookings and managing service schedules to ensure high standards of customer care. Handled administrative tasks such as updating reservation records and communicating guest preferences to relevant teams. Resolved customer concerns promptly and professionally, maintaining guest satisfaction and collaborating with kitchen a
Retail Sales & Customer Experience Assistant
JD Sports
Jun 2019 - Jul 2020 (1 year 1 month)
Provided front-line customer support, offering product advice and ensuring an excellent shopping experience. Maintained accurate stock levels and assisted with inventory tracking, streamlining restock operations. Handled payments, returns, and exchanges using POS systems, and supported visual merchandising to align with promotional campaigns and increase sales.
Education
Degrees, certifications, and relevant coursework
John Hampden Grammar School
A-Levels, Business, Economics, Art
Grade: Business (A), Economics (A), Art (C)
Achieved A-Levels in Business (A), Economics (A), and Art (C). This foundational education provided a strong academic background.
John Hampden Grammar School
GCSEs, Mathematics, English Language, English Literature
Grade: Mathematics (6), English Language (6), English Literature (6)
Completed GCSEs including Mathematics (6), English Language (6), and English Literature (6). These qualifications demonstrate a solid understanding of core subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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