Shaleen Ebanks
@shaleenebanks
Customer service professional at The Brasserie, supervising shifts and resolving guest concerns across four outlets.
Cayman IslandsWhat I'm looking for
At The Brasserie, I supervised shifts, supported front- and back-of-house staff, and handled guest concerns through service recovery. I also answered and transferred calls for four outlets.
At Kimpton Seafire, Grand Cayman, I worked as a Room Attendant, responding to guest requests and maintaining rooms to Forbes standards. I also reported safety or maintenance concerns to my supervisor.
My experience includes customer service, sales, reception, and hotel operations at places including Blackbeard’s Trading Company and Margaritaville Beach Resort. I’m seeking employment in customer service or another area where my skills are relevant.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Styles with a Difference
Aug 2007 - Present (19 years 2 months)
Provided product information, greeted customers, and managed returns. Assisted with cash register operations and ensured shelves were stocked.
Team Leader
The Brasserie
Jun 2026 - Sep 2026 (3 months)
Managed daily shift operations, supported staff, and ensured high standards of customer service. Handled guest complaints, conducted pre-shift briefings, and enforced health and safety standards.
Room Attendant
Kimpton Seafire
Oct 2022 - Apr 2026 (3 years 6 months)
Provided housekeeping services, ensuring guest rooms are clean and well-maintained. Adhered to safety and company procedures, and maintained Forbes 5-star standards.
Sales Associate
Blackbeard's Trading Company
Nov 2021 - Jul 2022 (8 months)
Greeted and engaged customers, processed purchases through POS system, and balanced cash register. Maintained store cleanliness and followed return policies.
PBX Operator
Margaritaville Beach Resort
Oct 2019 - Apr 2020 (6 months)
Served as the voice of the hotel, answering and transferring calls, and assisting with front desk operations. Booked excursions and reservations, and resolved guest issues.
Server Attendant/Food Runner
The Ritz Carlton Grand Cayman
Nov 2015 - Sep 2019 (3 years 10 months)
Took food and drink orders, provided menu recommendations, and ensured guest satisfaction. Handled payments and operated POS systems in a fast-paced environment.
Customer Service Representative
Fixit Celltronics
Jan 2015 - Jul 2015 (6 months)
Provided product information, greeted customers, and managed returns. Assisted with cash register operations and ensured shelves were stocked.
Receptionist
Detox Center/Mr. Gee's
Dec 2013 - Jan 2015 (1 year 1 month)
Answered phones, collected patient information, and managed appointments. Handled correspondence and ensured proper documentation.
Office Manager
Enfield Meadows Real Estate Office
Jan 2007 - Aug 2007 (7 months)
Managed office supplies, maintenance, and personnel records. Assisted in establishing office policies and supervised administrative staff.
Customer Service Representative
Wilson's Cable T.V. (Flow)
Sep 2004 - Jan 2007 (2 years 4 months)
Served as interface between company and customers, handling queries and complaints. Maintained customer accounts and reported issues to technical team.
Education
Degrees, certifications, and relevant coursework
Oplex Careers
Certificate, Care Assistance
2020 -
Pursuing ongoing studies with Oplex Careers, including a Care Assistant Level 3 certificate in progress.
Bishop Gibson High School
High School Diploma, General Studies
1999 - 2004
Completed 6 Caribbean Examination Council (CXC) subjects including English Language, English Literature, Principles of Business, Information Technology, Spanish, and Food and Nutrition.
Mount Saint Joseph Prep
High School, General Studies
1991 - 1999
Attended Mount Saint Joseph Prep from 1991 to 1999.
Oplex Careers
Level 3 Certificate, Counselling
Completed a Level 3 Certificate in Abuse and Counselling.
Oplex Careers
Level 3 Certificate, Data Protection
Completed a Level 3 Certificate in GDPR.
Intuit
QuickBooks Certified ProAdvisor, Accounting
2021 - 2021
Certified as an Intuit QuickBooks ProAdvisor in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Cayman IslandsAuthorized to work in
Salary expectations
Job categories
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