Shayari Wignal

I am a results-oriented administrative professional with hands-on experience in high-volume call management, patient registration, and payment processing. I bring strong communication and negotiation skills honed across healthcare, retail, and customer service roles.

In my current role at the Cayman Islands Health Services Authority, I independently manage registration and payment tasks, accurately post and code charges, and coordinate appointments to ensure seamless patient communication and record-keeping.

Previously I supported guests at The Ritz-Carlton and served global customers at Sutherland Global, handling heavy call volumes, resolving issues, and upselling when appropriate. I am comfortable using digital tools for scheduling, CRM/service-ticketing workflows, and payment systems.

I am dedicated to delivering exceptional patient and customer care, mentoring team members when needed, and contributing reliably in remote or in-person environments.