Vinay kumar Thapa
@vinaykumarthapa
Customer-centric professional with 7 years in customer service management.
What I'm looking for
I am a passionate and customer-centric professional with over seven years of experience in customer service management. My journey began with a Bachelor's degree in Arts, which has equipped me with strong communication and conflict resolution skills. I am dedicated to driving operational excellence and fostering positive customer relationships, ensuring that every interaction is handled with care and professionalism.
Currently, I serve as a Customer Service Executive at Aster DM Healthcare in Dubai, where I manage customer inquiries and complaints while collaborating with healthcare providers to resolve issues effectively. My efforts have led to improved company processes through the analysis of customer feedback and service trends. I take pride in maintaining compliance with healthcare regulations and ensuring customer satisfaction through strategic implementation of service delivery improvements.
In my previous role as a Guest Service Associate at Grand Barbeque, I honed my skills in hospitality and client engagement, always striving to create positive first impressions and streamline processes for enhanced efficiency. I am committed to continuous improvement and training new team members to uphold industry standards, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Aster DM Healthcare
Apr 2019 - Present (6 years 3 months)
Managed customer inquiries, complaints, and feedback in a timely and professional manner. Improved company processes by analysing customer feedback and service trends.
Guest Service Associate
Grand Barbeque
Jul 2018 - Present (7 years)
Registered guest information on database to maintain accuracy and greeted guests warmly and professionally for positive first impressions. Handled customer complaints, providing appropriate solutions.
Education
Degrees, certifications, and relevant coursework
Kalinga University
Bachelor's degree, Arts
Completed a Bachelor's degree in Arts, focusing on a broad curriculum. Gained foundational knowledge across various humanities and social science disciplines.
Don Bosco Institute
Diploma in Hospitality Management, Hospitality Management
Completed a Diploma in Hospitality Management in 2015. This program provided comprehensive training in hospitality operations and management principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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