VT
Open to opportunities

Vinay kumar Thapa

@vinaykumarthapa

Customer-centric professional with 7 years in customer service management.

Cayman Islands
Message

What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and promotes teamwork.

I am a passionate and customer-centric professional with over seven years of experience in customer service management. My journey began with a Bachelor's degree in Arts, which has equipped me with strong communication and conflict resolution skills. I am dedicated to driving operational excellence and fostering positive customer relationships, ensuring that every interaction is handled with care and professionalism.

Currently, I serve as a Customer Service Executive at Aster DM Healthcare in Dubai, where I manage customer inquiries and complaints while collaborating with healthcare providers to resolve issues effectively. My efforts have led to improved company processes through the analysis of customer feedback and service trends. I take pride in maintaining compliance with healthcare regulations and ensuring customer satisfaction through strategic implementation of service delivery improvements.

In my previous role as a Guest Service Associate at Grand Barbeque, I honed my skills in hospitality and client engagement, always striving to create positive first impressions and streamline processes for enhanced efficiency. I am committed to continuous improvement and training new team members to uphold industry standards, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

KU

Kalinga University

Bachelor's degree, Arts

Completed a Bachelor's degree in Arts, focusing on a broad curriculum. Gained foundational knowledge across various humanities and social science disciplines.

DI

Don Bosco Institute

Diploma in Hospitality Management, Hospitality Management

Completed a Diploma in Hospitality Management in 2015. This program provided comprehensive training in hospitality operations and management principles.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Vinay kumar Thapa - Customer Service Executive - Aster DM Healthcare | Himalayas