Louis Lovinggood
@louislovinggood
Seasoned customer service leader with 30+ years of experience.
Cayman IslandsWhat I'm looking for
I am a seasoned customer service leader with over 30 years of experience in driving client satisfaction across various industries, including hospitality, aviation, logistics, and service. My expertise lies in conflict resolution, active listening, and building long-term relationships with clients. I am committed to providing high-quality service that reflects professionalism and a strong understanding of customer needs.
Throughout my career, I have proven my ability to boost retention and upsell services by turning challenges into opportunities for service recovery. My recent role as a Customer Relations Coordinator has allowed me to manage significant cash flow while delivering high-energy guest experiences. I have also guided families through end-of-life planning, generating substantial sales and developing efficient processes that reduced administrative time.
My diverse experience, combined with my dedication to client satisfaction, positions me as a valuable asset to any organization. I am passionate about creating positive experiences for customers and continuously seek opportunities to enhance service delivery.
Experience
Work history, roles, and key accomplishments
Table Games Dealer
Hollywood Casino at Charles Town Races
Nov 2023 - Present (1 year 8 months)
Managed daily cash flow with 100% payout accuracy, handling between $35K and $70K. Delivered high-energy guest experiences while maintaining professional and compliant gaming environments.
Family Service Counselor
Harpeth Hills Memory Gardens
Feb 2021 - Present (4 years 5 months)
Guided families through end-of-life planning, providing compassionate support and coordinating all services. Generated $80K in sales by the third month and passed the TN State Insurance Exam on the first attempt.
Food & Beverage Server
Buca Di Beppo
Nov 2019 - Present (5 years 8 months)
Delivered prompt, friendly service in a high-volume environment, contributing to a 10% increase in repeat business. Trained new hires on POS systems and customer-first best practices.
Rideshare Driver
Lyft & Uber
Apr 2018 - Present (7 years 3 months)
Achieved a 4.9/5.0 driver rating across 1,200+ trips, maintaining 100% on-time pick-ups. Managed route planning to optimize fuel costs and passenger satisfaction.
Flight Attendant
Cayman Airways
Oct 1999 - Present (25 years 9 months)
Ensured passenger safety and comfort on domestic and international flights. Conducted safety demonstrations, managed in-flight service, and emergency protocols.
Sales & Admin Professional
Robert Wood Lighting & Interiors
Sep 1999 - Present (25 years 10 months)
Oversaw inventory control, logistics coordination, and compliance with Customs regulations. Led staff training on Windows OS and Microsoft Office, boosting department efficiency by 15%.
Youth Baseball & Softball Coach
Cayman Islands Little League Association
Apr 1994 - Present (31 years 3 months)
Raised funds and led the build-out of the 'Field of Dreams' complex, which included four fields, lighting, and concessions. Coached and mentored over 300 children, earning Coach of the Year in 1996.
Education
Degrees, certifications, and relevant coursework
Pitt Community College
BA, Mechanical Drafting
Completed coursework in Mechanical Drafting.
Beaufort Community College
BA, Mechanical Drafting
Studied Mechanical Drafting.
Washington High School
HS Diploma, General Studies
Obtained a High School Diploma with a focus on General Studies.
Marietta High School
General Studies, General Studies
Completed studies in General Studies.
Tech stack
Software and tools used professionally
Availability
Location
Cayman IslandsAuthorized to work in
Job categories
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