Shalee Hopper

Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times. Assisted in the management of daily operations, ensuring smooth and efficient workflow.

Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales. Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner.

Managed incoming calls and emails, responding promptly and professionally to inquiries. Provided exceptional customer service through prompt response to inquiries via phone or email.

Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers. Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation.

Collaborated with clients to understand their specific needs and preferences for cabinet design and functionality. Implemented quality control measures at each stage of the installation process.

Monitored client behavior and dispensed medicine, ensuring proper care and adherence to medical protocols. Maintained accurate training books and medication administration records (MAR).

Greeted and seated guests, providing suggestive selling to enhance their dining experience. Managed cleaning and stocking responsibilities, ensuring a well-maintained and efficient work environment.

Focused on a broad curriculum in psychology and sociology, gaining foundational knowledge in human behavior and societal structures. Developed analytical and research skills applicable to various fields.

Completed high school education, building a foundation of general knowledge and essential academic skills. Participated in various school activities and prepared for future academic or professional pursuits.