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Shakima User

@shakimauser

Patient Representative at JAG PHYSICAL THERAPY who coordinated insurance verifications, authorizations, and referrals in a healthcare setting.

United States

Message

At JAG PHYSICAL THERAPY, I registered patients, updated records, and scheduled appointments using medical office software. I also coordinated insurance verifications, authorizations, and referrals while maintaining patient confidentiality.

At Yelp, I promoted Yelp Advertising Platforms as an Account Executive, brought in 21k+ revenue in 30 selling days, and was promoted to Local Client Partner. In that role, I researched business needs, made sales calls, and managed a client pipeline in Salesforce.

At Neighborhood Housing Services Of New York City, I supported low-income clients with software systems and HPD policies, procedures, and processes. I also developed onboarding processes and advocated for tenant members.

Experience

Work history, roles, and key accomplishments

Patient Representative

JAG Physical Therapy

May 2024 - Mar 2026 (1 year 10 months)

Greeted patients, scheduled appointments, registered new patients, and verified insurance coverage. Maintained strict confidentiality of patient records and processed payments.

Patient Registration Insurance Verification Scheduling EHR Systems HIPAA compliance Data Entry Communication Skills

Local Client Partner

Yelp

Oct 2023 - Nov 2023 (1 month)

Researched business needs, conducted sales calls to promote Yelp Advertising programs, and managed a pipeline of clients in Salesforce. Collaborated with cross-functional teams to drive revenue growth.

Sales Salesforce Pipeline Management Customer Relationship Management Upselling

Account Executive

Yelp

Jul 2023 - Sep 2023 (2 months)

Conducted outbound calls to promote Yelp Advertising Platforms, exceeded quotas, and generated significant revenue. Promoted to Local Client Partner.

Outbound Sales Cold Calling Revenue Generation KPI Achievement

Consultant / E-commerce Manager

IT Apparel

Nov 2022 - Feb 2023 (3 months)

Built sales pipelines through social media and targeted marketing, improved customer engagement, and executed strategic outreach initiatives. Increased sales revenue by 40%.

Ecommerce Social Media Marketing Sales Pipeline Customer Engagement Cold Calling Email Marketing

Senior Consultant Manager

Herbalife Nutrition Ltd

May 2020 - Oct 2022 (2 years 5 months)

Developed customer engagement plans, collaborated with cross-functional teams, and led implementation of a customer success platform. Improved customer retention and team efficiency.

Customer Engagement Customer Retention Cross Functional Collaboration Customer Success Team Leadership

Sr. Program Coordinator/ Tech Consultant

Neighborhood Housing Services Of New York City

Nov 2017 - Jan 2020 (2 years 2 months)

Implemented problem-solving strategies, managed community outreach, provided technical support, and developed onboarding processes. Advocated for low-income tenants.

Program Coordination Community Outreach Technical Support Onboarding Advocacy Compliance