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Kelly Blackwell

@kellyblackwell

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Scheduler at Northside Rehabilitation coordinating appointments and resources for providers, patients, and staff.

United States

Message

At Northside Rehabilitation, I manage complex scheduling for providers, patients, and staff while coordinating appointments and resources. I also serve as a key point of contact, resolving scheduling inquiries and concerns.

At Nicklaus Children's Hospital, I provided administrative support to physicians and clinical teams, coordinated appointments and meetings, and maintained documentation in electronic health record systems.

At Columbia University Medical Center, I supported patient access, scheduling, insurance verification, and registration. Earlier, at Weill Cornell Medical Center, I coordinated patient appointments and follow-ups while helping resolve issues with physicians, staff, and patients.

Experience

Work history, roles, and key accomplishments

Current

Scheduler

Current

Northside Rehabilitation

Feb 2025 - Present (1 year 9 months)

Manage complex scheduling for multiple providers, patients, and staff to ensure optimal coverage and a seamless experience. Serve as a key point of contact, providing exceptional customer service and resolving scheduling inquiries.

Scheduling Customer Service Workflow Optimization Collaboration Record keeping Compliance

Physician Administrative Assistant

Nicklaus Children's Hospital

Apr 2024 - Sep 2024 (5 months)

Provided high-level administrative support to physicians and clinical teams, managing calendars and communications. Coordinated meetings, appointments, and patient interactions to ensure smooth daily operations.

Administrative Support Calendar Management Communication Skills Electronic Health Records (EHR)Documentation Confidentiality

Patient Access Coordinator

Columbia University Medical Center

Oct 2017 - Apr 2021 (3 years 6 months)

Served as the first point of contact for patients and families, providing outstanding service and support. Assisted with appointment scheduling, insurance verification, and patient registration processes.

Patient Access Scheduling Insurance Verification Customer Service Training Process Improvement

Medical Secretary

Columbia University Medical Center

Apr 2014 - Oct 2017 (3 years 6 months)

Managed high-volume phone lines and email correspondence with professionalism and efficiency. Coordinated schedules, meetings, and travel arrangements for providers and administrators.

Phone Support Email Management Scheduling Travel Coordination Documentation Confidentiality

Senior Patient Coordinator

Weill Cornell Medical Center

Jun 2006 - Jan 2014 (7 years 7 months)

Coordinated patient appointments and follow-ups while ensuring a positive and supportive experience. Collaborated with physicians, staff, and patients to resolve issues and improve satisfaction.

Patient Coordination Customer Service Collaboration Record keeping Compliance Interpersonal Skills