Shaira Faye De Guzman
@shairafayedeguzman
I resolve customer concerns and improve service experiences across IKEA customer support operations.
PhilippinesWhat I'm looking for
I've supported IKEA Doha customers across CRM, exchange and returns, and checkout operations, resolving concerns promptly and keeping cases on track in CRM 365 Dynamics.
I've also led cashiers, monitored team productivity, supported employee training, and ensured teams follow IKEA procedures to deliver smooth customer experiences. My background includes handling returns, service inquiries, complaints, POS operations, and daily cash balancing at IKEA Doha and IKEA Dubai.
Experience
Work history, roles, and key accomplishments
Provided proactive customer support by taking immediate action on concerns and ensuring timely resolution. Monitored cases in CRM 365 Dynamics and all communication channels to ensure smooth customer flow and adherence to standard operating procedures.
Education
Degrees, certifications, and relevant coursework
St. Paul University
Bachelor of Science, Hotel and Restaurant Management
2007 - 2011
Pursued a Bachelor of Science in Hotel and Restaurant Management, gaining foundational knowledge in hospitality operations and service management.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Shaira Faye?
You can contact Shaira Faye and 90k+ other talented remote workers on Himalayas.
Message Shaira FayeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
