Open to opportunities

Mikee Santos

@mikeesantos1

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Customer service specialist skilled in conflict resolution and retention.

Philippines

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What I'm looking for

I seek a customer-focused role where I can use my conflict-resolution, CRM, and POS skills to improve satisfaction, train teammates, and grow within a supportive team.

I am a professional customer service specialist with experience handling high-volume customer interactions and delivering effective service solutions. I focus on clear communication, conflict resolution, and problem-solving to consistently drive customer satisfaction and retention.

At S&R New York Style Pizza I handled accurate POS transactions and maintained 100% cash handling accuracy while supporting onboarding for new team members. At Buwelo ExactStar I resolved inquiries across multiple channels, documented interactions in CRM systems, and worked with cross-functional teams to improve response times.

I am an adaptable, reliable team player who learns new tools and processes quickly and takes a proactive approach to meeting both customer and organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Buwelo ExactStar

Sep 2021 - Jan 2026 (4 years 4 months)

Resolved customer inquiries and complaints across multiple channels, maintained accurate CRM records, and collaborated with cross-functional teams to improve response times and workflow efficiency.

Customer Support CRM Multichannel Support Communication Problem Solving Process Improvement

FS Cashier

S&R New York Style Pizza

Jun 2019 - Dec 2019 (6 months)

Handled high-volume customer transactions with 100% cash handling accuracy and reconciled cash drawers while supporting onboarding of new staff to maintain efficient service.

Cash Handling Customer Service Training Communication Time Management