Mikee Santos
@mikeesantos1
Customer service specialist skilled in conflict resolution and retention.
What I'm looking for
I am a professional customer service specialist with experience handling high-volume customer interactions and delivering effective service solutions. I focus on clear communication, conflict resolution, and problem-solving to consistently drive customer satisfaction and retention.
At S&R New York Style Pizza I handled accurate POS transactions and maintained 100% cash handling accuracy while supporting onboarding for new team members. At Buwelo ExactStar I resolved inquiries across multiple channels, documented interactions in CRM systems, and worked with cross-functional teams to improve response times.
I am an adaptable, reliable team player who learns new tools and processes quickly and takes a proactive approach to meeting both customer and organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Buwelo ExactStar
Sep 2021 - Jan 2026 (4 years 4 months)
Resolved customer inquiries and complaints across multiple channels, maintained accurate CRM records, and collaborated with cross-functional teams to improve response times and workflow efficiency.
FS Cashier
S&R New York Style Pizza
Jun 2019 - Dec 2019 (6 months)
Handled high-volume customer transactions with 100% cash handling accuracy and reconciled cash drawers while supporting onboarding of new staff to maintain efficient service.
Education
Degrees, certifications, and relevant coursework
Gordon College Senior High School
Senior High School Diploma, Information and Communication Technology
Completed Senior High School with a Technical-Vocational-Livelihood track in Information and Communication Technology, graduated May 2019.
Olongapo City National High School
High School Diploma, General Secondary Education
Completed secondary education at Olongapo City National High School, graduated April 2017.
Gordon College
Bachelor of Science, Human Resource Management
2021 -
Pursued a Bachelor of Science in Human Resource Management at Gordon College beginning in August 2021.
Olongapo City Elementary School
Elementary School Diploma, Elementary Education
Completed elementary education at Olongapo City Elementary School, graduated March 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Mikee?
You can contact Mikee and 90k+ other talented remote workers on Himalayas.
Message MikeeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
