Looking for a job

Sunny Pearl Lisondra

@sunnypearllisondra

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Customer-focused service professional with BPO and retail experience.

Philippines

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What I'm looking for

I seek a role in a growth-oriented company where I can apply my customer service, content moderation, and retail experience to improve processes, support customers, and grow professionally.

I am a dedicated customer-service professional with hands-on experience in BPO roles and retail sales. I bring strong communication, empathy, and problem-solving skills developed through frontline service, cashiering, and content moderation roles.

In my BPO work I handled customer complaints, order-tracking support, and applied active listening to resolve issues effectively; I also performed content moderation tasks involving image, video, and text evaluation with attention to detail.

My retail background includes sales, inventory management, and maintaining merchandising areas, where I gained cash-handling experience and direct customer engagement.

I am motivated to join a growth-oriented organization where I can improve operational processes, contribute to capability building, and support sustainable, long-term success.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Teleperformance

Jan 2024 - Present (2 years 1 month)

Conducted image, video, and text evaluations with strong reading comprehension and time management to ensure content compliance and quality for platform clients.

Content Moderation Text Evaluation Time Management Reading Comprehension Team Collaboration

Customer Service Representative

IBEX Global

Sep 2022 - Dec 2023 (1 year 3 months)

Handled customer inquiries and order tracking while applying empathy and active listening to resolve issues, improving first-contact resolution for BPO clients.

Customer Service Active Listening Problem Solving Empathy CRM

Sales Clerk

Supplies Station Inc.

Nov 2021 - Apr 2022 (5 months)

Provided seasonal retail assistance including customer support, inventory tasks, merchandising, and complaint handling at SM Bicutan during peak period.

Customer Service Inventory Management Merchandising Complaint Handling Cashiering Sales Communication

Sales Staff

Cable Monster

Nov 2019 - Jun 2020 (7 months)

Performed in-store sales, cashiering, inventory management, and customer complaint resolution at SM Bicutan, contributing to daily store operations and sales targets.

Retail Sales Cashiering Inventory Management Point of Sale Merchandising Communication