Word Official
@wordofficial
Customer-focused support specialist skilled in technical troubleshooting and client communication.
PhilippinesWhat I'm looking for
I am a customer-focused support specialist with experience across technical support, healthcare insurance processing, and warranty/product support. I have a track record of resolving complex technical issues, handling incoming service inquiries, and supporting U.S. healthcare processes to ensure accurate outcomes.
My background includes roles at Concentrix, Wipro, Teleperformance, EmpireOne, and Go Online Solutions, where I delivered strong customer satisfaction, maintained system performance, and created detailed support tickets. I leverage skills in Microsoft and Excel, data entry, problem solving, and multitasking to meet service goals.
I communicate fluently in English, Filipino, and Cebuano and hold multiple certificates of recognition and achievement. I seek opportunities where I can apply technical troubleshooting and client-service expertise to improve processes and customer experiences.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Concentrix CVG Philippines
Jan 2025 - Oct 2025 (9 months)
Resolved complex technical issues to ensure customer satisfaction and optimal system performance for inbound support operations.
Security Camera Tech Support
Go Online Solutions
May 2024 - Dec 2024 (7 months)
Provided technical support for trail and security camera systems, resolving functionality issues and ensuring reliable operation.
Healthcare Insurance Associate
Wipro Philippines
Jan 2022 - Apr 2024 (2 years 3 months)
Supported U.S. healthcare processes including claims, eligibility verification, and pre-authorizations to maintain accurate patient and payer records.
Product Warranty Support
EmpireOne BPO Global Solutions
May 2019 - Dec 2021 (2 years 7 months)
Handled incoming service inquiries, gathered customer information, and created support tickets to manage product warranty cases efficiently.
Wireless Services Associate
Teleperformance Philippines
Aug 2018 - Mar 2019 (7 months)
Assisted corporate customers with Globe Business wireless services, resolving billing and technical issues to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
University of the Visayas - Minglanilla Campus
Bachelor of Elementary Education, Elementary Education
2014 - 2016
Completed coursework toward a Bachelor of Elementary Education (General Education) under the old curriculum from June 2014 to October 2016.
Tulay National High School
High School Diploma, High School Secondary Education
2013 - 2014
High school graduate for the 2013–2014 school year.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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