Open to opportunities

shailesh billava

@shaileshbillava

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Senior Support Engineer with 10+ years' Linux, web-hosting and Python/data-science experience.

India

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What I'm looking for

I am seeking a technical role leveraging Linux and web-hosting expertise with opportunities to apply Python/data-science skills, solve customer-facing problems, and grow into more data-driven engineering responsibilities.

I am a Senior Support Engineer with over 10 years of experience providing Tier-2 Linux and web-hosting support, troubleshooting complex hosting and mail systems, and performing server migrations using Linux CLI. I combine strong technical problem-solving with consistent recognition for performance, including multiple monthly "star performer" awards and two Employee of the Year honors.

I am skilled in Python, data science and machine learning libraries, Linux administration, cPanel/WHM, DNS and web-hosting operations, and I enjoy applying analytical thinking to automate tasks and improve customer outcomes. I thrive both independently and in collaborative teams and seek roles where I can leverage my technical support background while growing in data-driven engineering responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Engineer

Current

GlowTouch Technology Private Limited

Aug 2014 - Present (11 years 1 month)

Provide Tier 2 Linux-based technical support for HostGator web hosting services, handling migrations, cPanel/WHM, email, FTP, DNS and SSL issues while improving customer satisfaction; recognized with multiple star performer and employee of the year awards.