Open to opportunities

pratheek achar

@pratheekachar

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Technical Support Analyst with expertise in server administration.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in technical support, where I can utilize my skills to enhance customer satisfaction and system performance.

I am a Technical Support Analyst with 3.8 years of experience providing comprehensive technical assistance to global clients in web hosting, server administration, and email systems. My journey has been marked by a commitment to diagnosing and resolving complex issues, ensuring optimal performance across both Linux and Windows environments.

At UnifyCX, I have honed my skills in troubleshooting and managing end-to-end web hosting operations, including domain setups and server administration using tools like cPanel, Plesk, and WHM. My proactive approach has consistently contributed to high customer satisfaction and service quality, as I strive to maintain system stability and uptime for our clients.

In addition to my technical expertise, I have developed strong soft skills that enhance my ability to communicate effectively with clients and collaborate with cross-functional teams. I am passionate about leveraging my problem-solving skills to improve processes and deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

UnifyCX

Sep 2021 - Present (3 years 9 months)

Delivered end-to-end technical support to global customers through inbound calls and live chat, diagnosing and resolving technical issues while maintaining a professional and customer-centric approach. Ensured all interactions were handled efficiently within agreed SLA timelines, contributing to high customer satisfaction and consistent service quality. Troubleshot and resolved client issues acros

Cross Functional Collaboration SLA Management CRM Tools Strategic Thinking Problem Solving

Education

Degrees, certifications, and relevant coursework

Srinivas University College

Bachelor of Computer Application, Computer Application

Grade: 75%

Completed a Bachelor of Computer Application degree, focusing on core computer science principles and applications. Achieved a commendable academic performance with 75% marks.