Open to opportunities

Wilson Hall

@wilsonhall1

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I’m a Linux web hosting Technical Support Engineer focused on fast, SLA-driven customer issue resolution.

India

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What I'm looking for

I want a Linux-focused hosting or infrastructure team where I can troubleshoot customer incidents end-to-end, monitor uptime, meet SLA targets, and improve reliability with automation, clear documentation, and strong escalation practices.

I’m an IT and Linux systems professional with hands-on experience administering Linux web hosting environments and supporting business-critical hosted infrastructure. I resolve server, email, and application issues for end customers using strong command-line troubleshooting on Linux/Red Hat servers. I’m RHCSA/RHCE certified and comfortable working in chat/email support queues and 24x7 shift environments.

In my support roles, I deliver chat- and email-based technical support across Apache, MySQL, and email services (Qmail/Postfix/Exim/SendMail), while handling cPanel/WHM-managed servers. I monitor server health and uptime, investigate incidents, and ensure resolutions within SLA targets—coordinating with vendors and team leads on escalations to minimize downtime.

I also bring systems administration depth: DNS/email/web and server troubleshooting, migrations, routine maintenance, kernel upgrades, and monitoring automation. I maintain technical documentation and issue-tracking records, and I’ve led a team of 20+ by training staff on Red Hat systems, control panel administration, and security practices.

Experience

Work history, roles, and key accomplishments

Linux Web Hosting System Administrator

Iomart Group Plc

Administered Linux hosting infrastructure for thousands of customers, including servers, control panels, and network devices. Resolved issues related to DNS, email, websites, MySQL, and Apache, and performed migrations, maintenance, and monitoring automation.

Linux Server Administration DNS Email Troubleshooting MySQL Apache Server Migration Maintenance Troubleshooting Escalation Handling

Technical Support Engineer

SharpStack Hosting Ltd

Provided chat- and email-based technical support for Linux web hosting servers, resolving issues across Apache, MySQL, IMAP/POP3 email, PHP, and firewall configuration. Troubleshot cPanel/WHM-managed servers, monitored uptime/health, and resolved incidents within SLA targets.

Linux Apache MySQL IMAP POP3 Email Troubleshooting PHP Firewalls CPanel Incident Management SLA Chat Email Support

System Administrator

Geeks Software Pvt. Ltd.

Monitored and administered servers at the data center, performing kernel updates and firewall configuration. Resolved control panel issues across cPanel, Plesk, Ensim, and Helm, and led a team of 20+ while training staff on Red Hat systems and security practices.

Server Administration Data Center Operations Linux Red Hat Enterprise Linux CPanel Plesk Ensim Helm Team Leadership Training

System Administrator

United Communications Limited

Performed server administration in a mixed Linux/Windows/Cisco IOS environment as a resident engineer. Administered messaging platforms (Exchange, BlackBerry), monitored systems with corrective actions, and handled escalated Tier 2/3 customer support.

Linux Windows Server Administration Exchange Server Administration BlackBerry Administration System Monitoring Troubleshooting Incident Management Tier 2 Support Change Management

Linux Web Hosting System Admin

Iomart Group Plc

Administered Linux hosting infrastructure supporting thousands of customers, including servers, control panels, and network devices. Resolved customer issues across DNS, email, websites, MySQL, and Apache, and performed migrations, maintenance, and monitoring automation.

Linux DNS Email Support Web Hosting Support MySQL Apache Server Migration Maintenance Documentation

Technical Support Engineer (Remote)

SharpStack Hosting Ltd

Delivered chat- and email-based technical support for Linux web hosting servers, troubleshooting Apache, MySQL, IMAP/POP3 email, PHP, and firewall configuration. Supported cPanel/WHM-managed servers by monitoring health/uptime, investigating incidents, and resolving issues within SLA targets.

Linux Apache MySQL CPanel IMAP POP3 PHP Incident Management SLA Management Troubleshooting Technical Documentation Issue Tracking

Technical Support Engineer

Aress Software & Technologies Pvt. Ltd.

Supported a global 24x7 help desk and Tier 2 process, working with Infrastructure and NOC teams. Produced regular business updates and reports, supported process/change communication to the data center, and researched best practices across IT infrastructure disciplines.

Help Desk Support Tier 2 Support NOC Business Reporting Best Practices IT Infrastructure Support Infrastructure Team Process Communication

System Administrator (Resident Engineer)

United Communications Limited

Performed server administration across a mixed Linux/Windows/Cisco IOS environment with a global team. Managed messaging environments (Exchange, BlackBerry), monitored systems with corrective actions, troubleshot Linux issues, and handled Tier 2/3 support following change and incident management procedures.