Maxon Pereira
@maxonpereira
I resolve hosting, billing, and website support issues through clear, empathetic customer communication.
IndiaWhat I'm looking for
I've supported TotalAV customers at unifyCX3 by handling billing queries, live chats, support tickets, and basic website and product issues. I document customer cases and technical incidents while coordinating with billing and technical teams to improve support workflows.
Previously at GlowTouch Technologies, I managed more than 30 client hosting accounts daily across hosting, email, and SSL setups. I resolved website errors, email bounce-backs, and PHP/SQL issues while maintaining over 99% client uptime.
I've customized WordPress and website builder solutions, configured .htaccess and CGI-bin settings, and managed FTP access, SQL databases, backups, and website functionality. I escalate complex issues to Tier-2 support and provide daily performance reporting.
My MBA in Finance and Data Analytics complements my support background, including a Power BI and Python stock market analysis project that used interactive dashboards, sentiment analysis, technical analysis, and fundamental analysis.
Experience
Work history, roles, and key accomplishments
Junior Support Engineer
Unifycx3
Aug 2025 - Dec 2025 (4 months)
Handled customer billing queries and provided technical assistance for TotalAV website issues. Managed live chat and support tickets, coordinating with billing and technical teams.
Web Advisor
Glowtouch Technologies
Oct 2023 - Jan 2025 (1 year 3 months)
Managed over 30 client accounts daily, ensuring smooth operations of hosting, email, and SSL setups. Resolved website errors, email bounce-backs, and PHP/SQL issues, achieving over 99% client uptime.
Education
Degrees, certifications, and relevant coursework
St. Aloysius College, Mangalore (Mangalore University)
Master of Business Administration, Finance and Data Analytics
2021 - 2023
Pursued an MBA in Finance and Data Analytics, focusing on financial management and data-driven decision making.
St. Aloysius College, Mangalore (Mangalore University)
Bachelor of Science, Science
2017 - 2020
Completed a Bachelor of Science degree, building a strong foundation in scientific principles and analytical skills.
Canara PU College, Mangalore (Dept. of Pre-University Education, Karnataka)
Grade 12, Pre-University
2016 - 2017
Completed Grade 12, focusing on pre-university coursework.
Navachethana English Medium High School, Mangalore (KSEEB)
Grade 10, Secondary Education
2014 - 2015
Completed Grade 10, establishing foundational knowledge across core subjects.
Availability
Location
IndiaAuthorized to work in
Job categories
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