I'm a ServiceNow QA Consultant at Wipro, where I've supported successful releases and helped resolve live service issues in production.
I test ServiceNow ITSM workflows across Incident, Problem, Change, Knowledge, Service Catalog, SLAs, Service Portal, email notifications, and reports. I also test custom applications, including end-to-end request flows for a Physical Keys application.
I've created test plans, test cases, test scripts, test data, requirements traceability matrices, defect reports, and UAT flows. I work closely with development, client, and UAT teams to prioritize, track, retest, and resolve defects.
I use ServiceNow Automated Test Framework and Postman to validate ITSM automation and API integrations. My work includes modifying and maintaining ATF suites, migrating tests across environments, and performing upgrade regression testing.
