At Infosys Limited, I tested ServiceNow workflows for State Street and EON, including Sourcing and Procurement and Service Catalog. On the State Street engagement, I owned end-to-end testing of a Sourcing and Procurement workflow, helping reduce Severity-1 incidents by 64%.
On the EON engagement, I tested Service Catalog end to end, helping cut submission failures by 55% across a catalog handling 25M+ monthly requests. I also automated high-risk regression paths in ServiceNow ATF, and post-release defects fell by more than 90%.
Across my work, I’ve designed and executed functional, regression, and end-to-end tests, traced cases to business requirements, and tracked QA metrics and defects. I hold ServiceNow CSA, CIS-ITSM, CIS-CSM, CIS-HR, CIS-DF, and ATF Microcertification credentials.
