Ashok Dommati
@ashokdommati
ServiceNow test engineer specializing in ITSM, ATF automation, and end-to-end functional testing.
IndiaWhat I'm looking for
I am a ServiceNow test engineer with five years of focused experience in ServiceNow manual testing, administration, and Automated Test Framework (ATF). I have deep hands-on experience across ITSM modules including Incident, Problem, Change, Knowledge, Service Catalog and Service Portal.
My work includes designing and executing functional, system, integration, regression and UAT test cycles, creating test plans, test cases, and Requirements Traceability Matrices, and owning defect logging, tracking, and triage to ensure timely resolution. I have tested custom applications and APIs using Postman and validated success/error codes and integration flows.
I have built and maintained ATF test suites, migrated and adapted ATF scripts across environments and supported regression testing during upgrades. I collaborate with development and UAT teams, participate in Agile rituals, and have contributed to multiple successful releases without post-production issues.
Experience
Work history, roles, and key accomplishments
NTTechnical Coordinator
Northern Trust
Apr 2022 - Jun 2025 (3 years 2 months)
Led ServiceNow ATF and ITSM testing activities, maintained and migrated ATF test suites across environments, and coordinated defect triage to deliver multiple releases with no post-production issues.
GEDeveloped and modified ATF scripts for ServiceNow ITSM, validated email notifications, SLAs and reports, and performed integration and environment test setups to support releases and upgrades.
GEExecuted functional, system, integration and regression tests for ServiceNow ITSM modules (Incident, Change, Problem, Knowledge, Catalog) and managed defect logging and test reporting.
SISenior Customer Service Professional
Sitel
Apr 2014 - Oct 2018 (4 years 6 months)
Provided technical support for ISP and email clients in banking domain engagements, resolving customer issues and supporting service operations.
Education
Degrees, certifications, and relevant coursework
LFLondon School of Business and Finance
Postgraduate Diploma, Human Resource Management
2012 - 2012
Completed a postgraduate program in Human Resource Management at the London School of Business and Finance in Birmingham.
Aurora Degree College
Bachelor of Commerce, Commerce
2010 - 2010
Completed a Bachelor's degree in Commerce at Aurora Degree College in Hyderabad.
The Hyderabad Public School, Ramanthapur
Secondary and Higher Secondary Certificate, General Secondary Education
Completed 10th and intermediate (CBSE) education at The Hyderabad Public School, Ramanthapur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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