Open to opportunities

log4sangeetha n

@log4sangeethan

Message

I am a service now developer , having experience in ITSM,ITOM and HRSD modules.

India

Message

What I'm looking for

I seek ServiceNow roles where I can lead ITSM/ITOM implementations, design integrations and CMDB solutions, work in agile teams, and deliver scalable, ITIL-aligned platforms.

I have overall 11 years of IT experience, 4 years in service now development and 7 years in automation and manual testing.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

Target Corporate Services Pvt Ltd

Apr 2022 - Present (3 years 11 months)

Configure and maintain ITSM and ITOM modules including Incident, Problem, Change, Event Management and Discovery; implemented CMDB, REST integrations, SLAs and service catalog items, improving operational automation and support efficiency.

ServiceNow ITSM ITOM CMDB Business Rules Flow Designer ACLs Incident Management

Test Engineer

Data Foundry

Jan 2019 - Dec 2020 (1 year 11 months)

Conducted functional and automation testing, API validation and collaborated with development teams to resolve defects and validate fixes in release cycles.

Functional Testing Automation API Testing Selenium ReadyAPI Test Planning Agile

Test Engineer

Generis Technologies

Jan 2017 - Dec 2019 (2 years 11 months)

Executed manual and automated test cases, API testing and defect management within Agile teams to ensure timely delivery of quality software releases.

Manual Testing Automation API Testing ReadyAPI Test Planning Jira Agile

Automation Test Engineer

Sonata Software

Jan 2012 - Dec 2016 (4 years 11 months)

Performed functional and automation testing using Selenium WebDriver and ReadyAPI, prepared test plans and executed Agile testing with defect tracking via Jira/TFS to improve release quality.

Selenium Webdriver ReadyAPI Functional Testing Test Planning Agile Testing Jira TFS API Testing

ServiceNow Developer

HSBC

Delivered HRSD case management, HR onboarding/offboarding catalog items and ITOM event integrations; built inbound/outbound REST APIs and implemented role-based ACLs and notifications for HR workflows.

HRSD REST APIs Script Includes UI Policies ACLs Notifications