Looking for a job

Balaji G

@balajig1

Message

I test reliable ServiceNow CMDB, ITOM, HRSD, and CSM solutions end to end.

India

Message

I'm a ServiceNow QA Engineer currently testing CMDB and ITOM implementations, enhancements, and maintenance at Luna Software Solutions. I validate Discovery, Service Mapping, Event Management, orchestration, and Flow Designer workflows to support reliable infrastructure operations.

Previously at Cognizant Technology, I led end-to-end testing for HR services and automated work allocation. I bring hands-on manual and automated testing experience across functional, regression, integration, API, UAT, and end-to-end validation.

Experience

Work history, roles, and key accomplishments

Current

Senior Test Engineer

Current

Luna Software Solutions Pvt Ltd

Mar 2023 - Present (3 years 6 months)

Acted as ServiceNow QA Engineer on CMDB and ITOM implementation, enhancement, and maintenance projects, ensuring system reliability and performance. Conducted end-to-end testing of CMDB functionalities, Discovery, Service Mapping, Event Management, and Orchestration workflows.

ServiceNow CMDB ITOM Discovery Service Mapping Event Management Flow Designer Orchestration End To End Testing Integration Testing API Testing ATF AutomatePro Jira Azure DevOps Postman Selenium Agile SAFe

Test Engineer

Cognizant Technology

Jun 2021 - Dec 2022 (1 year 6 months)

Led end-to-end testing of multiple HR services, ensuring seamless functionality for flexible working requests and casual conversion requests. Implemented automated testing, designed UAT test cases, and collaborated with cross-functional teams to resolve defects.

ServiceNow HRSD UAT Test Case Design Defect Management PractiTest Automation Agile Cross Functional Collaboration Workflow Configuration Customer Satisfaction (CSAT)

Associate

Sevyon E-HWA Summit Automotive

Nov 2020 - Feb 2021 (3 months)

Worked as a ServiceNow QA Intern supporting testing activities for TTSM applications. Created and executed manual test cases, performed smoke, functional, regression, and system testing, and contributed to sprint planning and daily stand-ups.