Open to opportunities

Tanu User

@tanuuser3

Message

Customer support and operations professional who resolves issues fast.

India

Message

What I'm looking for

I’m looking for a customer support and technical operations role where I can handle high-volume inquiries, troubleshoot issues end-to-end, maintain strong documentation, and improve processes in a fast-paced, well-coordinated team.

I’m a customer support and operations professional with experience in customer service, technical support, issue resolution, and backend operations. I’m skilled at handling customer inquiries across multiple channels while maintaining service and compliance standards, and I’m comfortable managing high-volume interactions.

In my roles, I supported internal teams with technical troubleshooting and operations tasks, including documentation, monitoring, and incident tracking. I also coordinated with clients and technical teams to drive timely resolutions, performed identity verification, maintained accurate customer records, and helped improve processes through careful recordkeeping and clear communication.

Experience

Work history, roles, and key accomplishments

Support Associate

Concentrix

Aug 2024 - Dec 2025 (1 year 4 months)

Assisted customers with account management and issue resolution while maintaining service and compliance standards. Performed identity verification and supported backend processes while handling high-volume customer interactions across multiple channels.

Customer Support Identity Verification Account Management Compliance Cloud Computing Team Collaboration

Customer Service Representative

Foundever

Apr 2023 - Jun 2024 (1 year 2 months)

Provided customer support for banking-related inquiries, including account access issues. Escalated complex cases to appropriate teams, maintained accurate records, and delivered support via phone and email channels.

Customer Support Banking Support Account Access Escalation Handling Documentation Communication Skills Data Entry Problem Solving

Technical Support Operations

Applied Cloud Computing Pvt Ltd

Feb 2018 - Dec 2022 (4 years 10 months)

Supported internal teams with technical troubleshooting and operations tasks, including documentation, monitoring, and incident tracking. Coordinated with clients and technical teams to resolve issues and improve operational processes.

Technical Troubleshooting Backend Operations Documentation Monitoring Incident Tracking Process Improvement Client Coordination