RPRamya Pandian
@ramyapandian
Aspiring professional with a focus on customer service and testing.
IndiaWhat I'm looking for
I am a dedicated professional with a B.Tech in Textile Technology from Park College of Engineering and Technology, where I graduated with a CGPA of 7.6. My academic journey has equipped me with a solid foundation in engineering principles, which I have complemented with hands-on experience in customer service and manual testing.
Currently, I am working at Essencea Infoservice Pvt Ltd, where I manage customer inquiries and resolve complaints efficiently. My role involves utilizing CRM systems to maintain customer accounts and ensure satisfaction. I have also pursued additional certifications in Manual Testing, enhancing my technical skills and understanding of quality assurance processes.
Beyond my professional experience, I have actively participated in seminars and cultural events, showcasing my commitment to continuous learning and community engagement. I am eager to leverage my skills in a challenging position that allows me to grow and contribute to a reputable organization.
Experience
Work history, roles, and key accomplishments
Customer Service Support
Essencea Infoservice Pvt Ltd
Jan 2024 - Present (1 year 6 months)
Managed customer inquiries across multiple channels including phone, email, chat, and social media, ensuring timely and accurate information delivery. Resolved customer complaints efficiently within established service level agreements (SLAs) and maintained detailed records using CRM systems.
Education
Degrees, certifications, and relevant coursework
Park College Of Technology
Bachelor of Technology, Textile Technology Engineering and Technology
2016 - 2020
Grade: 7.6 CGPA
Activities and societies: Participated in seminar on “ADVANCES IN YARN AND FABRIC FORMATION ”Held in Park College Of Engineering and Technology(2017); Participated in seminar on “MEDICAL TEXTILES” in Park College Of Engineering and Technology(2019); Participated in Handloom fashion show for women conducted by “DreamZone” and “Dinamalar”(2017); Served as the cultural secretary of the college during (2019-2020); Attended ten days training in Bose exports ,tiruppur
Acquired new skills, broadened knowledge, and applied learned concepts in the field of Textile Technology. Participated in seminars on "ADVANCES IN YARN AND FABRIC FORMATION" and "MEDICAL TEXTILES".
DR GS Kalyanasundaram MatriculationHigher Secondary School
Higher Secondary Certificate, General Studies
2015 - 2016
Grade: 80%
Completed higher secondary education with a focus on general studies. Achieved an 80% score in the final examinations.
St,Paul’sGirlsHigher Secondary School
Secondary School Leaving Certificate, General Studies
2013 - 2014
Grade: 89%
Completed secondary school education. Achieved an 89% score in the final examinations.
Availability
Location
IndiaAuthorized to work in
Job categories
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