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Shahzaib Habib

@shahzaibhabib

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Customer-focused SaaS technical support and e-commerce specialist driving UX improvements and revenue growth.

Pakistan

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What I'm looking for

I seek a customer-centric role in SaaS or e-commerce where I can apply technical support, improve user experience, drive operational efficiency, and grow professionally.

I am a results-driven, tech-savvy professional with extensive experience in SaaS technical support, e-commerce operations, and customer experience management. I have managed ticketing systems such as Zendesk and Freshdesk, handled billing via Stripe, collaborated with development teams to escalate and resolve bugs, and operated WooCommerce and Shopify stores end-to-end.

I have led small teams, optimized order and inventory workflows, implemented efficiency improvements, and identified upsell opportunities that contributed to revenue growth. I am committed to high-quality support, clear communication, and continuous learning to deliver excellent customer experiences and long-term client relationships.

Experience

Work history, roles, and key accomplishments

Technical Support Agent

Supportics

Sep 2024 - Apr 2025 (7 months)

Provided SaaS technical support via Zendesk, handled global customer inquiries and billing with Stripe, escalated bugs to development via Slack, and supported Shopify e-commerce customers to reduce order issues.

Zendesk Freshdesk Stripe Shopify Technical Support Billing Slack Upselling

Customer Experience Manager

Ziarat-al-Hateem

Oct 2023 - Sep 2024 (11 months)

Managed a customer service team to improve service delivery, implemented efficiency enhancements, and used feedback-driven strategies to raise customer satisfaction and team performance.

Customer Experience Team Management Process Improvement Customer Feedback Analysis Training KPI Tracking

E-commerce Specialist

Tiger Pets

Jun 2022 - Jun 2023 (1 year)

Launched and managed a WooCommerce e-commerce store, handling product sourcing, inventory, website development, and end-to-end order processing to drive sales and improve customer experience.

WooCommerce E Commerce Operations Inventory Management order fulfillment Data Analysis

Retail Department Manager

Tiger Pets

Apr 2019 - Apr 2022 (2 years 11 months)

Led day-to-day retail operations, supervising a team of five, improving staff performance through training, and optimizing inventory to increase stock turnover and customer satisfaction.