Murtaza Naveed
@murtazanaveed
Customer Support Specialist leveraging chat concurrency and e-commerce systems to resolve faster.
PakistanWhat I'm looking for
I’m a highly skilled Customer Support Specialist with over two years of diverse experience across international e-commerce, telecom sales, and multichannel helpdesk support. I manage high-concurrency chat operations—comfortably running 2–3 simultaneous live streams and scaling to 5–6 peak chats—while keeping first-response times tight and customer satisfaction high.
In my roles at A2Z IT Solutions and beyond, I supported 30+ Amazon stores across US, UK, and AU marketplaces through live chat, email, and voice. I use e-commerce architectures, CRM systems, and ticketing/helpdesk tools to minimize resolution times, maintain account health, and follow strict SLAs, and I’m currently pursuing a BS in Computer Science to strengthen my technical literacy for high-performance support operations.
Experience
Work history, roles, and key accomplishments
Managed customer experience support for 30+ Amazon stores across US, UK, and AU marketplaces via live chat, email, and voice. Resolved complex shipping and product inquiries while maintaining high account health, strict SLAs, and fast first-response times across 5–6 concurrent chat sessions.
Customer Support & Sales Agent
Translead
Sep 2024 - Apr 2025 (7 months)
• Resolved inbound queries via live chat and voice while conducting outbound telecom sales.
• Logged interactions in CRM to ensure data integrity and effective ticket follow-ups.
Customer Support Agent
Mind Merge
Feb 2024 - Aug 2024 (6 months)
Supported fast-paced customer support campaigns across inbound voice and email queues. Diagnosed issues and escalated queries to backend teams to improve first-contact resolution.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor of Science in Computer Science (BS CS), Computer Science
Currently enrolled in an online Bachelor of Science in Computer Science (BS CS) program, designed for flexible study alongside work.
Government College University, Lahore
Higher Secondary School Certificate (Intermediate in Computer Science), Computer Science (ICS)
Completed Higher Secondary School Certificate (Intermediate) with Computer Science (ICS) as the major subject.
Availability
Location
PakistanAuthorized to work in
Job categories
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