Khyzer User
@khyzeruser
I resolve complex customer, technical, billing, and merchant-support issues across SaaS, e-commerce, and fintech.
PakistanWhat I'm looking for
I've supported customers and merchants across HelpScout, CloudCart, Daraz Pakistan, IBEX Pakistan, and the Faysal Bank Burraq Project, resolving technical, billing, account, and operational issues across chat, email, and voice.
At HelpScout, I maintained a 94% CSAT score and helped reduce incoming ticket volume by 12% through clear knowledge-base documentation. At IBEX Pakistan, I maintained an 82% First Contact Resolution rate while handling high-volume billing and account-support cases.
I'm currently leading merchant onboarding and customer-facing workflows at Istiqeme, improving new-account turnaround time by 14% and team task completion by 10%. I work with Salesforce, Zendesk, HelpScout, Gorgias, and Shopify to manage escalations, troubleshoot platform issues, and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Project Manager
Istiqeme
Jan 2026 - Present (8 months)
Lead merchant onboarding operations and customer-facing workflows, improving turnaround time for new accounts by 14%. Coordinate cross-functional teams and track daily operational KPIs.
Education
Degrees, certifications, and relevant coursework
Government College University, Faisalabad
Associate Degree in Arts, Arts
2023 -
Pursuing an Associate Degree in Arts at Government College University, Faisalabad.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
Skills
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