Hamza Fayaz

I am an enthusiastic and tech-savvy Customer Support Agent with 8 months of hands-on experience assisting clients on the Shopify platform. My ability to deliver fast, clear, and empathetic support in high-pressure environments has been a key factor in my success. I am fluent in English and possess excellent communication and problem-solving skills, making me well-suited for remote work in global support teams.

In my role as a Customer Support Agent at Shopify, I provided personalized technical support to merchants via chat and email, resolving various store setup issues. I maintained a high customer satisfaction score by delivering clear, prompt, and solution-focused responses. My commitment to guiding new users through platform features and best practices has helped optimize their eCommerce stores, showcasing my dedication to customer satisfaction and technical proficiency.