Mubashir Malik

I am a Senior IT and Technical Support professional with 10+ years of experience supporting web applications, SaaS platforms, servers, and enterprise users. I have worked across IT support, web application support, systems administration, e-commerce, and technical customer support.

My core strengths include L2/L3 technical troubleshooting, SaaS and web application support, server administration, API and platform debugging, incident and escalation management, and resolving technical issues for both technical and non-technical users. I also have hands-on experience with Shopify and e-commerce platforms, including troubleshooting integrations, checkout issues, responsiveness, payment-related problems, and coordinating with developers and third-party providers.

Throughout my career, I have worked closely with development, product, and operations teams to investigate complex issues, resolve escalations, improve system reliability, and maintain stable web platforms. I also have experience with HTML, CSS, JavaScript, React JS, and PHP, which helps me understand and troubleshoot issues beyond the typical customer-support level.

I am currently interested in remote opportunities in Technical Support, SaaS Support, Product Support, Application Support, Support Engineering, IT Support, and E-commerce/Shopify Technical Support. I am particularly interested in companies where I can use my technical troubleshooting experience, customer communication skills, and ability to work across technical and non-technical teams to solve complex problems and provide a high-quality customer experience.