Open to opportunities

Shahinda Azzam

@shahindaazzam

Message

Results-driven professional with expertise in project management and telesales.

Egypt

Message

What I'm looking for

I am looking for a role that allows me to leverage my project management skills while fostering a collaborative team environment.

I am a results-driven professional with over 5 years of experience in telesales, customer service, dispatching, and project management. My background in psychology enhances my ability to communicate effectively and solve problems efficiently. I thrive in high-pressure situations and have a proven track record of managing remote teams to achieve successful sales and operational outcomes.

Currently, I am working as a Project Manager at Shrubhub, where I manage cross-functional teams and ensure timely project completion. My previous roles in telesales have honed my skills in customer engagement and sales strategies, consistently exceeding targets. I am passionate about delivering high-quality customer support and maintaining strong relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Shrubhub

May 2024 - Present (1 year 1 month)

Managed cross-functional teams and project timelines from initiation to completion. Ensured clear communication with stakeholders and resolved project issues promptly.

Project Coordination Project Management Team Leadership Problem Solving

Telesales Representative

Marketing Storm Leads

Nov 2023 - Apr 2024 (5 months)

Made outbound calls to potential clients, presenting services and closing sales. Maintained customer database and consistently exceeded weekly sales targets.

Telesales Outbound Calling Sales Customer Relationship Management Lead Management

Dispatcher & Customer Service Representative

MM Solutions

Oct 2021 - Oct 2023 (2 years)

Assisted truck drivers with routing and road issues in real-time. Managed logistics-related queries and coordinated emergency responses.

Dispatching Customer Service Logistics Emergency Response Problem Solving

Telesales Representative

Outsourcing For You

Mar 2021 - Sep 2021 (6 months)

Conducted cold calls to potential clients, providing detailed product information and guiding prospects through the sales funnel. Logged daily activity and updated CRM system.

Cold Calling Sales Product CRM Systems

Telesales Representative

Into Marketing Services (IMS)

Mar 2020 - Mar 2021 (1 year)

Generated leads through outbound calls, identifying customer needs and offering tailored solutions. Built rapport to ensure long-term customer engagement.

Lead Generation Outbound Calling Solution Selling Customer Engagement

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor of Arts, Psychology

Currently pursuing a Bachelor of Arts in Psychology at Ain Shams University. The program focuses on understanding human behavior, cognitive processes, and psychological principles. Currently on a gap year from studies.