Menna Soudi
@mennasoudi
I build qualified real estate pipelines and resolve customer issues across international accounts.
EgyptWhat I'm looking for
I've supported customers across US, UK, GCC, and Egyptian accounts since 2022, handling billing, service, transaction, and account concerns for Vodafone UK–ASDA, Remitly, and Talabat.
At Intelcia, I provided B2B technical support, diagnosing and resolving service-related issues efficiently. I also managed construction and remodeling projects at The Brick Doctor, coordinating clients and teams to support timely delivery and satisfaction.
Through Land Callers and TeleTarget, I've generated and qualified real estate leads through outbound calling, building pipelines while applying negotiation, objection handling, CRM data management, and KPI focus.
Experience
Work history, roles, and key accomplishments
Customer Service
Sutherland
Assisted customers with transactions and account-related concerns, providing accurate and timely support.
Customer Service
Octopus Outsourcing
Handled customer inquiries and complaints across multiple regions, ensuring fast and effective issue resolution and maintaining high customer satisfaction levels.
B2B Technical Support
Intelcia
Provided technical assistance to business clients and diagnosed and resolved service-related issues efficiently.
Cold Caller
TeleTarget
Generated leads through outbound calling and identified and qualified potential clients.
Project Manager
The Brick Doctor
Managed projects and coordinated with clients and teams, ensuring timely delivery and client satisfaction.
Cold Caller
Land Callers Real Estate
Conducted outbound calls to identify land opportunities and built pipelines and qualified leads.
Customer Service Agent
Vodafone UK – ASDA Department
Supported customers with billing and service issues, delivering professional and efficient customer care.
Education
Degrees, certifications, and relevant coursework
Alexandria University
Bachelor's Degree, Hotel Management
Pursuing a degree in Hotel Management at the Faculty of Tourism and Hotels, Alexandria University, with an expected graduation in 2026.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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