Ashwathy rajan

As a dedicated Support Analyst with 7 years of experience, I have honed my skills in providing end-to-end application support and resolving client issues with precision. My expertise lies in enterprise applications such as FSR, MSR, and Pricebook, where I have consistently delivered high-quality support. Currently, I serve as a System Engineer at Tata Consultancy Services (TCS), where I manage incident lifecycles using ServiceNow and ensure optimal user experiences through effective communication and problem-solving.

Throughout my career, I have demonstrated a strong ability to work cross-functionally, collaborating with various teams to enhance client satisfaction. I take pride in my technical troubleshooting skills and my commitment to documentation and knowledge sharing, which have proven essential in streamlining processes and improving team efficiency. I am now actively seeking a growth opportunity as a Customer Success Manager or in Product Support, preferably in a remote setting, where I can leverage my background to drive product adoption and retention.