Shaheda Sj
@shahedasj1
I resolve customer issues across chat, voice, billing, and technical support.
IndiaWhat I'm looking for
I've supported international customers at CultFit, ILeads, Alorica, and IGT across fitness, retail, food delivery, and travel. I resolve membership, payment, service, technical, billing, order, delivery, and reservation issues through chat, voice, and non-voice support.
I maintain SLA compliance, track tickets through resolution, collaborate on escalations, and consistently meet quality and productivity targets. My work has been recognized with Star of the Quarter, Star of the Month, Top Contributor, Outstanding Performer, and Extra Miler of the Year awards.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
CultFit
Feb 2026 - Jul 2026 (5 months)
Assisted customers via chat and calls, resolving membership, payment, and service issues while maintaining SLA and customer satisfaction. Collaborated with internal teams to resolve escalated cases.
Customer Support Executive
ILeads
Jul 2023 - May 2025 (1 year 10 months)
Supported international customers through voice and chat, handling technical, billing, and sales inquiries. Logged and tracked tickets until resolution, consistently achieving quality and productivity targets.
Customer Support Executive
Alorica
Dec 2021 - Apr 2023 (1 year 4 months)
Managed non-voice customer support, resolving order, delivery, and payment issues for a food delivery platform.
Customer Service Executive
IGT
Sep 2020 - Oct 2021 (1 year 1 month)
Assisted customers with ticket booking, reservation changes, and travel-related queries for IndiGo and Air India. Maintained SLA compliance while ensuring high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Aptech Aviation Academy
Diploma, Airport Management
2020 - 2021
Completed Diploma in Airport Management & Ground Staff Services.
Nalanda Pre-University College
Pre-University Course, Science
Completed Pre-University Course in Science.
Yatiraj High School
Secondary School Leaving Certificate, General
Completed Secondary School Leaving Certificate (SSLC).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Shaheda?
You can contact Shaheda and 90k+ other talented remote workers on Himalayas.
Message ShahedaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
