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Shahbaz Paperwala

@shahbazpaperwala

IT Technical Support Engineer at Freelance, configuring secure networks and resolving complex hardware, network, and software issues.

India

Message

In my current Freelance IT Hardware, Network & Software Sales / Technical Support Engineer work in Bharuch, I recommend and sell custom-built computers and software, and design and configure LANs for residential and small-business clients. I also resolve hardware, network, and software issues and implement firewalls, VPNs, and secured Wi-Fi networks.

At Namo Computers Ltd., I directed IT department planning and oversaw hardware, software, and hybrid cloud environments. Earlier, at NCEP, I configured enterprise firewalls, maintained Windows Server and Linux domain servers, and designed public Wi-Fi and corporate wired networks.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Hardware, Network & Software Sales / Technical Support Engineer

Current

Freelance

Nov 2025 - Present (11 months)

Evaluate client needs to recommend and sell custom-built desktops, laptops, and peripherals, driving sustained increases in client satisfaction and repeat business. Design, install, and configure LANs, modems, routers, and switches for residential and small-business clients.

Technical Support Networking Sales Firewall Configuration VPN WiFi Troubleshooting

IT Technical Sales and Project Manager

UAC

Jul 2025 - Oct 2025 (3 months)

Managed full project lifecycles using Agile/Scrum and Waterfall methodologies, including sprint planning, risk management, and budgeting/cost control. Led solution selling, technical presentations, and proposal/RFP management, mapping customer pain points to technical solutions.

Agile Scrum Waterfall Project Management Solution Selling Technical Presentations RFP AWS Azure GCP ERP CRM SCM KPI Dashboards

IT Technical Head & Country Operations Manager

Namo Computers Ltd.

Dec 2024 - Jun 2025 (6 months)

Formulated and deployed long-term strategic plans for cost-effective information processing and communications technology across the organization. Directed IT department operational and strategic planning, budgeting, vendor negotiations, and resource allocation.

Strategic Planning Budgeting Vendor Management Resource Allocation IT Policy Disaster Recovery Hybrid cloud SaaS PaaS IaaS Staff Management

Network Support Engineer (Freelance)

Computer Automation

Jan 2024 - Oct 2024 (9 months)

Configured and maintained routers, switches, firewalls, load balancers, VPNs, and QoS policies. Performed network maintenance, upgrades, patches, and security configurations; monitored performance, capacity, and system availability.

Networking Routers Switche Firewalls Load Balancers VPN QoS Network maintenance Security L2 L3 Support Change Management

Freelance Technical Support Engineer

Freelance

Apr 2020 - Nov 2023 (3 years 7 months)

Troubleshot network connectivity, router configuration, IP addressing, and DHCP setup to improve performance. Resolved complex technical issues through root-cause analysis; installed and tested OS, applications, and updates.

Troubleshooting Networking Router Configuration IP Addressing DHCP Root Cause Analysis OS Installation Active Directory Remote Support Cryptocurrency Mining

Technical Head & Assistant Operations Manager

NCEP

Jan 2018 - Mar 2020 (2 years 2 months)

Configured enterprise firewalls (Dell SonicWALL TZ Series, Sophos XGS/CR Series, Cyberoam) for business and industrial clients. Designed and maintained domain servers on Windows Server and Linux (CentOS, Red Hat) virtual machines.

Firewall Configuration Sonicwall Sophos Cyberoam Windows Server Linux CentOS Red Hat Virtual Machines Citrix SSL network design Tape Drive Backups

Technical In-Charge

NCEP

Jan 2016 - Mar 2017 (1 year 2 months)

Managed tape-drive data backups and network utilization monitoring across all client sites. Configured switches and routers via console cable; authored IT audit policies.

Tape Drive Backups Network Monitoring Switch Configuration Router Configuration IT Audit Active Directory data recovery

Technical Support Engineer

NCEP

Aug 2014 - Dec 2015 (1 year 4 months)

Provided technical support for Windows OS and MS Office across laptops, desktops, thin clients, and servers, including rail server and workstation series. Configured mail clients (Outlook, Netscape) and delivered remote support to overseas clients.

Windows Microsoft Office Technical Support Mail Client Configuration Outlook Netscape Remote Support Hardware Warranty Data Backup

System Engineer

Sky Infotech

Feb 2013 - Jul 2014 (1 year 5 months)

Managed IT assets and inventory; performed OS installation and formatting (Windows, Linux, macOS). Installed drivers and printers; handled hardware warranty support and replacements.

IT Asset Management OS Installation Windows Linux MacOS Driver Installation Printer Setup Hardware Warranty