Shafia Taranum
@shafiataranum
Customer support representative focused on ethical service, data privacy, and customer satisfaction through CRM tools.
IndiaWhat I'm looking for
I’m an aspiring customer support representative with 2 years of experience as a Customer service representative at Startek. I resolve customer queries fairly and professionally while ensuring data privacy and confidentiality through careful handling of customer information and CRM systems.
I work with CRM tools for ticket creation, tracking, and closure, maintaining accurate case documentation and service records. I follow Amazon’s CSR policies, compliance standards, and service guidelines, and I use paperless, digital communication to support sustainability initiatives while promoting inclusive and respectful communication.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Startek
Provided ethical, customer-centric support by resolving customer queries professionally while ensuring data privacy and confidentiality. Managed CRM-based ticket creation, tracking, and closure, followed Amazon CSR/compliance guidelines, maintained accurate case documentation, and escalated issues responsibly.
Education
Degrees, certifications, and relevant coursework
Vidya Vahini First Grade College
Bachelor of Commerce (B.Com), Commerce
Completed B.Com in 2021 at Vidya Vahini First Grade College.
S.Y.A Pre University College
PUC (CEBA), Pre-University (PUC)
Completed PUC (CEBA) in 2018 at S.Y.A Pre University College.
Iqra High School
SSLC, Secondary Education
Completed SSLC in 2016 at Iqra High School.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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