shadrack aleke
@shadrackaleke
I deliver professional live-chat, telephone, and customer support experiences.
KenyaWhat I'm looking for
I'm providing timely, courteous live-chat support at A Man With a Plan Services LLC, handling inquiries, complaints, follow-ups, and escalations while protecting customer confidentiality.
Previously, I supported customers at Volt Management Services Limited and managed account follow-ups at Collection Africa and Elite Debt Management Limited. I bring active listening, empathy, negotiation, clear communication, and a commitment to positive customer experiences, alongside ongoing CPA studies and a Bachelor of Education in Arts.
Experience
Work history, roles, and key accomplishments
LiveChat Customer Service Representative
AMan With a Plan Services LLC
Jan 2025 - Present (1 year 8 months)
Provide timely, courteous customer support through live-chat channels and respond to inquiries clearly and professionally. Handle customer concerns and complaints, follow up on outstanding issues, and escalate matters requiring additional assistance.
Education
Degrees, certifications, and relevant coursework
RCM College
Certified Public Accountant, Accounting
2024 -
Pursuing Certified Public Accountant (CPA) studies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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