Esther Nziza

At Teleperformance Kenya, I resolve customer inquiries across multiple communication channels, including orders, payments, refunds, cancellations, and account updates. I maintain accurate interaction records, escalate priority cases, and consistently meet response time, resolution, and customer satisfaction targets.

Previously at Collection Africa, I supported debt recovery by discussing overdue accounts, verifying balances and payment history, explaining repayment options, and negotiating flexible schedules. I handled disputes professionally while maintaining detailed records of promises to pay and resolutions.

At Techno Brain Kenya, I managed inbound and outbound calls for multiple service providers, troubleshot customer concerns, promoted products and services, and built long-term customer relationships through empathy and a customer-first approach.

With over five years in customer support, I bring effective communication, active listening, problem-solving, conflict resolution, and CRM-based case management to fast-paced teams.