shadia morales

I’m a proactive, highly organized executive and operations support professional with over five years of experience supporting leadership teams in fast-paced, remote environments for US-based companies. I’m known for zero-error execution, strong written English (B2+), and anticipating problems before they reach leadership.

In my current role as an Executive & Operations Support Analyst at Lean Solutions Group (March 2022 – March 2026), I manage executive calendars across multiple time zones, ensuring conflict-free scheduling with fully prepared leaders. I also triage shared inboxes daily—prioritizing urgent items, drafting professional responses, and maintaining an effective inbox discipline that keeps leadership focused on high-impact work.

I coordinate cross-functional meetings via Zoom and Google Meet, capture clear notes, and distribute action item summaries through Slack with follow-up tracking until tasks are completed. I maintain organized Google Drive file structures and prepare decision-ready reports and presentation materials, translating raw data into clear formats for leadership.

Before this, as a Personal Banking Advisor at Banco de Bogotá (April 2017 – March 2022), I handled high-volume client communications, maintained detailed records aligned to regulatory and audit requirements, and managed sensitive personal and financial information with discretion. That foundation strengthened my service mindset, extreme attention to detail, and ability to operate independently while consistently meeting performance KPIs.