Open to opportunities

Mia Figliola

@miafigliola

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Healthcare intake coordinator delivering compliant, efficient patient onboarding and scheduling.

United States

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What I'm looking for

I’m looking to support a healthcare team where patient onboarding is fast, accurate, and compliant. I want to handle intake, insurance verification, scheduling, and referrals—while continuing to train others and improve patient experience.

I’m a detail-oriented Intake Coordinator with extensive healthcare administration experience across patient intake, insurance verification, scheduling, referrals, and insurance authorization workflows. In fast-paced clinical environments, I ensure accurate eligibility by collecting and verifying demographics and clinical history, and I maintain complete PCI compliance when handling credit card information. I also support onboarding by assisting patients with portal setup and paperwork while documenting every interaction in the Electronic Health Record (EHR).

I’ve managed complex intake responsibilities including referrals, appointment coordination, and training new staff, and I’ve handled emergency calls using crisis call protocols to help protect patient safety. I’ve worked with treatment-specific intake for TMS & Spravato (verifying qualifiers and scheduling initial appointments) and scheduled neuropsychological testing intakes. My background also includes billing and revenue-cycle support through insurance claims processing, payment collection, and maintaining accurate patient account records, always with a strong commitment to HIPAA compliance.

Experience

Work history, roles, and key accomplishments

Intake Coordinator

LifeStance Health

Feb 2024 - Jun 2026 (2 years 4 months)

Scheduled initial patient assessments, verified insurance eligibility, and managed referrals to support accurate patient-provider matching. Ensured HIPAA/PCI-compliant intake workflows in the EHR, including crisis-call handling and training new staff.

Patient Intake Insurance Verification Referrals Patient Scheduling Insurance Eligibility Electronic Health Records (EHR)HIPAA compliance PCI Compliance Crisis Call Protocols Spravato Training

Senior Customer Service Representative

Lincare

Jan 2014 - Jan 2023 (9 years)

Managed patient intake across multiple locations, verifying insurance coverage and coordinating approvals to streamline admissions. Coordinated case management and discharge planning, and handled patient/payee and referral outcomes after clinical review.

Patient Intake Insurance Verification Pre Certification Case Management Discharge Planning Patient Eligibility CPR Data Entry Collections Customer Service Training

Billing Specialist

Sleep Circle

Jan 2014 - Apr 2015 (1 year 3 months)

Handled account status and balances by posting and issuing payments from insurance companies and patients. Provided claim status updates and supported billing and collections documentation while resolving patient/payee issues.

Payment Posting Insurance Claims Billing And Collections Documentation Management

Cashier/Customer Service

Stop and Shop Supermarket

May 2011 - Jan 2014 (2 years 8 months)

Operated checkout systems and supported customer satisfaction by addressing pricing and product-placement concerns. Maintained accurate price changes and product information, using store software and Microsoft Word/Excel for customer-facing instructions.

POS systems Customer Service Price Tagging Product Merchandising Microsoft Word Microsoft Excel Store Software Communication

Customer Service Representative

Norkus Foodtown

May 2009 - May 2011 (2 years)

Provided front-line customer support by answering product inquiries and helping customers locate items. Maintained produce cleanliness and prepared items for packing and the sales floor to support a high-quality shopping experience.

Customer Service Produce Handling Produce Packing Food Preparation Merchandising