Open to opportunities

Allison Peneff

@allisonpeneff

Message

Detail-oriented patient intake specialist with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values communication and patient care, with opportunities for growth.

I am a dedicated Patient Intake & Communication Specialist with a passion for enhancing patient experiences and ensuring operational efficiency. Currently, I manage over 50 client communications daily, coordinating appointments and maintaining confidential records in compliance with HIPAA regulations. My role requires a keen attention to detail and the ability to escalate urgent issues effectively.

Previously, I served as a Customer Service Representative at Codonics, where I honed my skills in processing orders and providing proactive customer updates. My educational background in Digital Arts has equipped me with a unique perspective on communication and design, which I leverage to improve patient interactions and streamline processes.

Experience

Work history, roles, and key accomplishments

Current

Patient Intake & Communication Specialist

Current

Midwest Vision Partners

Apr 2024 - Present (1 year 3 months)

Managed over 50 daily client communications via phone and email, coordinating provider schedules and patient appointments. Maintained confidential patient records in EHR/EMR databases, ensuring full HIPAA compliance.

EHR Allscripts Nextech Nextiva Microsoft Office Google Suite HIPAA)

Customer Service Representative

Codonics, Inc.

May 2023 - Apr 2024 (11 months)

Processed and confirmed customer orders through internal systems, providing proactive updates via email including shipping and tracking information. Supported administrative tasks such as filing and data entry, ensuring timely resolution of customer concerns through cross-functional coordination.

Customer Service Order Processing Data Entry Administrative Support Microsoft Office Google Suite

Education

Degrees, certifications, and relevant coursework

Bowling Green State University

Bachelor of Fine Arts, Digital Arts

Completed a comprehensive curriculum in Digital Arts, focusing on various aspects of digital media and design. Developed strong skills in creative software and digital production techniques.

Lorain County Community College

Associate of Arts, Arts

Acquired foundational knowledge across a range of subjects, preparing for further academic pursuits. Developed critical thinking and communication skills.