Allison Peneff
@allisonpeneff
Detail-oriented patient intake specialist with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated Patient Intake & Communication Specialist with a passion for enhancing patient experiences and ensuring operational efficiency. Currently, I manage over 50 client communications daily, coordinating appointments and maintaining confidential records in compliance with HIPAA regulations. My role requires a keen attention to detail and the ability to escalate urgent issues effectively.
Previously, I served as a Customer Service Representative at Codonics, where I honed my skills in processing orders and providing proactive customer updates. My educational background in Digital Arts has equipped me with a unique perspective on communication and design, which I leverage to improve patient interactions and streamline processes.
Experience
Work history, roles, and key accomplishments
Patient Intake & Communication Specialist
Midwest Vision Partners
Apr 2024 - Present (2 years 3 months)
Managed over 50 daily client communications via phone and email, coordinating provider schedules and patient appointments. Maintained confidential patient records in EHR/EMR databases, ensuring full HIPAA compliance.
Customer Service Representative
Codonics, Inc.
May 2023 - Apr 2024 (11 months)
Processed and confirmed customer orders through internal systems, providing proactive updates via email including shipping and tracking information. Supported administrative tasks such as filing and data entry, ensuring timely resolution of customer concerns through cross-functional coordination.
Education
Degrees, certifications, and relevant coursework
Bowling Green State University
Bachelor of Fine Arts, Digital Arts
Completed a comprehensive curriculum in Digital Arts, focusing on various aspects of digital media and design. Developed strong skills in creative software and digital production techniques.
Lorain County Community College
Associate of Arts, Arts
Acquired foundational knowledge across a range of subjects, preparing for further academic pursuits. Developed critical thinking and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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