Open to opportunities

Shadene Alexander

@shadenealexander

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Customer service and reservation specialist with 5+ years handling high-volume calls and bookings.

Jamaica

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What I'm looking for

I’m looking for a Customer Service Representative, Reservation Specialist, or Virtual Customer Support role where I can handle reservations and customer inquiries, resolve issues confidently, meet performance targets, and deliver exceptional customer experiences in a dynamic organization.

I’m a customer service and reservations specialist with 5+ years supporting customers in call center, reservations, and client service environments. I’m at my best handling high-volume inbound and outbound calls while delivering quick, accurate help.

In my reservations work, I manage booking inquiries across phone and online channels and support customers with itinerary changes, cancellations, and service requests. I keep customer records accurate using CRM and reservation systems, consistently aiming for productivity and customer satisfaction targets.

Across customer care roles, I guide clients through service purchases and activations, including plan selection and account setup. I resolve billing, account, and service-related issues, document interactions in CRM, and help customers choose the right options through clear, simple communication.

I also bring strong support fundamentals from account-focused and administrative experience, including processing account updates and assisting with issue resolution while following company policies. I’m looking to join a dynamic organization where I can continue providing exceptional customer experiences, apply problem-resolution skills, and support customer retention through thoughtful service.

Experience

Work history, roles, and key accomplishments

Owner

Rushty Restaurant

May 2025 - Sep 2025 (4 months)

Managed customer reservations and booking inquiries for a restaurant, including handling itinerary changes, cancellations, and service requests. Maintained accurate customer records using CRM and reservation systems.

Customer Service Reservations Management booking systems CRM Cancellations Customer Satisfaction

Reservation Specialist

Alorica Jamaica Limited

Jun 2024 - Mar 2025 (9 months)

Managed customer reservations and booking inquiries via phone and online platforms, including handling itinerary changes, cancellations, and service requests. Maintained accurate customer records using CRM and reservation systems.

Reservations Management Online Booking CRM Customer Support Itinerary Change Support Cancellations

Customer Service Representative

Hgs

Feb 2023 - Jun 2024 (1 year 4 months)

Assisted customers through the internet service purchase and activation process, including plan selection and account setup. Guided customers to complete new subscriptions with accurate personal and billing information and explained available packages and requirements.

Customer Service Call Center Support Internet Connection Activation Plan Selection Billing Subscriptions Data Entry

Customer Care Specialist

Itel International

Apr 2022 - Jan 2023 (9 months)

Handled high-volume inbound customer calls and inquiries, resolving billing, account, and service-related issues. Documented customer interactions accurately in CRM while providing product and service information.

Inbound Calls Billing Support Account Related Issues CRM Product Services Information Customer Service

Account Associate

VXI Jamaica Ltd

Nov 2019 - Feb 2020 (3 months)

Assisted customers with account-related inquiries and issue resolution, processing account updates as needed. Maintained accurate customer information while delivering professional support aligned with company policies.

Customer Support Issue Resolution Account Updates

Assistant Secretary

Tri-Star Automatic Repairs & Services

Provided administrative support as an Assistant Secretary at Tri-Star Automatic Repairs & Services. Responsibilities were not specified in the source.