Open to opportunities

Sashi Matthews

@sashimatthews

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Reservations & sales specialist delivering exceptional customer experiences in hospitality.

Jamaica

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What I'm looking for

I’m looking for a hospitality-focused role where I can own reservations and customer support, turn inquiries into sales, streamline workflows, and keep service quality high through clear communication.

I’m a dedicated reservations specialist and sales agent with extensive experience in hospitality and customer service, focused on delivering exceptional customer experiences through effective communication and a service-engagement mindset. I manage high-volume reservation requests and provide professional B2C sales support while consistently meeting sales targets for insurance products with high QA scores.

I also bring hands-on customer support experience from real-time client inquiry resolution, customizing service delivery to protect brand integrity and maintain client loyalty. In addition, I coordinate across departments for account management, and I’ve supported medical operations as a primary point of contact, handling scheduling, filing, medical record organization, and patient confidentiality with strong data entry accuracy.

Experience

Work history, roles, and key accomplishments

Reservations Specialist & Sales Agent

The Office Gurus

Jun 2016 - Dec 2021 (5 years 6 months)

Managed high-volume reservation requests and delivered email-based B2C sales support, consistently meeting sales targets for insurance products with high QA scores. Streamlined hospitality operations by improving guest incorporation workflows and resolving complex inquiries.

Hotel Reservations Email Support B2C Sales Insurance products Hospitality Operations

Customer Support Agent

Sutherland Global Services

Dec 2020 - Jan 2021 (1 month)

Provided real-time support for client inquiries to ensure rapid issue resolution and customized service delivery to protect brand integrity and maintain client loyalty. Coordinated professional communication across departments for client account management.

Client Inquiries Account Management

Medical Administrative Assistant

Scribbling and Office Support Service

Jun 2019 - Jul 2019 (1 month)

Served as a primary point of contact coordinating between medical staff and patients, managing office support tasks including scheduling, filing, and medical record organization. Maintained patient confidentiality and data entry accuracy.

Medical Administrative Support Confidentiality Scheduling Filing Patient Provider Communication