Open to opportunities

Seyi Pelumi

@seyipelumi

Message

I manage client portfolios, onboarding, compliance, and high-volume customer support teams.

Nigeria

Message

What I'm looking for

I'm seeking a Graduate Trainee or senior specialist role where I can apply client portfolio management, customer experience, KYC compliance, and cross-functional coordination to deliver measurable business impact at scale.

At FRNG Limited, I manage 100+ client accounts, sustain a 95% customer satisfaction score, and support growth through client acquisition, onboarding, KYC verification, investment guidance, and portfolio analysis.

Previously at Rally Trade, I led and mentored a customer support team handling 50–100+ daily interactions across phone, email, and live chat. I improved support workflows, monitored team performance through Vtiger CRM and reporting tools, and coordinated with product and operations teams to resolve complex client escalations.

I bring hands-on experience in HubSpot, Vtiger CRM, financial-services compliance, customer retention, reporting, and operational coordination.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

FRNG Limited

Feb 2025 - Present (1 year 6 months)

Managed a portfolio of 100+ accounts, achieving 95% customer satisfaction through proactive relationship management and timely issue resolution. Developed client acquisition strategies that met monthly targets and contributed to revenue growth.

Customer Relationship Management Portfolio Management KYC Compliance Client Onboarding Investment Advisory Market Research HubSpot CRM Risk Management

Customer Support Team Lead

Rally Trade

Feb 2024 - Feb 2025 (1 year)

Supervised a team handling 50-100+ daily client interactions, maintaining SLA adherence and a 2-hour 30-minute daily talk time target per agent. Redesigned support workflows to reduce complaint resolution time and oversaw KYC compliance for all onboarding cases.

Team Leadership Customer Support KYC Compliance Client Onboarding CRM Performance Analytics Cross functional Coordination

Office Administrator

Mosomtee Global Resources

May 2023 - Feb 2024 (9 months)

Managed day-to-day administrative and operational workflows, ensuring smooth office functioning and timely delivery of internal services. Maintained comprehensive records and coordinated schedules and communications to support senior management.

Administrative Support Record keeping Scheduling Coordination