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Seyi Amoyin

@seyiamoyin

Customer service representative trained at iRecharge Tech Innovation who resolved 40+ weekly complaints with 94% satisfaction.

Nigeria

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What I'm looking for

I'm eager to contribute to an inbound, outbound, or cold-calling team.

At iRecharge Tech Innovation, I completed call-centre training in professional call handling and made outbound calls to introduce services, answer questions, and record outcomes.

At Huzmart Store, I resolved 30+ customer complaints weekly about pricing, returns, and product issues. I turned 90% into repeat customers and processed refunds, exchanges, and voucher redemptions averaging N150k+ daily.

At R&S Lotto, Mararaba, Nasarawa State, I resolved 40+ weekly complaints and achieved 94% customer satisfaction. I also processed daily sales, deposits, and payouts with 99.8% accuracy.

Experience

Work history, roles, and key accomplishments

Customer Calling Trainee

iRecharge Tech Innovation

Jul 2026 - Aug 2026 (1 month)

Completed call-centre training covering professional call handling, customer communication, and phone etiquette. Made outbound customer calls, introduced services, answered questions, and recorded call outcomes.

Outbound Calling Client Communication Phone Support Objection Handling Follow up calls Call Logging

Customer Service Agent

Huzmart Store

May 2025 - Dec 2025 (7 months)

Resolved 30+ customer complaints weekly on pricing, returns, and product issues, turning 90% into repeat customers through fast, empathetic service. Processed refunds, exchanges, and voucher redemptions averaging N150k+ daily while following audit and loss-prevention procedures.

Customer Complaints Resolution Refunds Exchange Vouchers audit procedures Loss Prevention Empathy Time Management

Customer Care Representative

R&S Lotto

Mar 2022 - Dec 2022 (9 months)

Resolved 40+ customer complaints weekly on game rules, wins, and payment issues, achieving 94% customer satisfaction. Processed 200+ daily ticket sales, deposits, and payouts with 99.8% accuracy, with zero cash discrepancies for 6+ months.

Customer Complaints Resolution Ticket Sales Deposits Payouts Cash Handling Accuracy Customer Satisfaction Time Management